# Troubleshooting and Problems **URL:** https://forum.certara.com/c/pinnacle21/support/troubleshooting-and-problems/19.md [Latest](https://forum.certara.com/latest.md) · [Categories](https://forum.certara.com/categories.md) · [Tags](https://forum.certara.com/tags.md) --- ## [About the Troubleshooting and Problems category](https://forum.certara.com/t/about-the-troubleshooting-and-problems-category/2129)
**Author:** [@system](https://forum.certara.com/u/system)\ **Replies:** 0\ **Last updated:** [March 24, 2025, 2:26am UTC](https://forum.certara.com/t/about-the-troubleshooting-and-problems-category/2129 "2025-03-24T02:26:19Z")
--- ## [P21 community application Update notification](https://forum.certara.com/t/p21-community-application-update-notification/4424)
**Author:** [@Swatilekha\_Banerjee](https://forum.certara.com/u/Swatilekha_Banerjee)\ **Replies:** 2\ **Last updated:** [September 14, 2026, 6:51pm UTC](https://forum.certara.com/t/p21-community-application-update-notification/4424 "2026-09-14T18:51:52Z")
Users are getting errors while auto update of Pinnacle 21 community. Please Advise. --- ## [Incompatible CLI error](https://forum.certara.com/t/incompatible-cli-error/4421)
**Author:** [@Michael\_Wasko](https://forum.certara.com/u/Michael_Wasko)\ **Replies:** 1\ **Last updated:** [August 13, 2026, 5:19am UTC](https://forum.certara.com/t/incompatible-cli-error/4421 "2026-08-13T05:19:37Z")
I installed a new copy of Pinnacle21 community. When I run a dataset a report is generated noting an incompatible CLI. This is odd for a brand new installation, downloaded from the certara page. Engine FDA 2508.1 was … --- ## [P21C v4.2.0 update](https://forum.certara.com/t/p21c-v4-2-0-update/4404)
**Author:** [@David\_Roulstone](https://forum.certara.com/u/David_Roulstone)\ **Replies:** 1\ **Last updated:** [June 10, 2026, 2:43pm UTC](https://forum.certara.com/t/p21c-v4-2-0-update/4404 "2026-06-10T14:43:44Z")
Hi, Last week P21C v4.1.0 was trying to update, I think it was trying to update to v4.2.0 but it would not update successfully. Do you know when v4.2.0 will be available? Thanks, David --- ## [Repeat comments when converting excel spec to define.xml](https://forum.certara.com/t/repeat-comments-when-converting-excel-spec-to-define-xml/1900)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 3\ **Last updated:** [May 12, 2026, 1:54pm UTC](https://forum.certara.com/t/repeat-comments-when-converting-excel-spec-to-define-xml/1900 "2026-05-12T13:54:29Z")
Hello Alex, This is due to a known issue where the def:CommentOID is being duplicated in the WhereClauseDef. Only corresponding ItemDef should have def:CommentOID. Our team is currently working on a fix for this issue … --- ## [Pinnacle 21 Community has expired due to an extended period with no internet connection](https://forum.certara.com/t/pinnacle-21-community-has-expired-due-to-an-extended-period-with-no-internet-connection/1894)
**Author:** [@Sergiy](https://forum.certara.com/u/Sergiy)\ **Replies:** 15\ **Last updated:** [February 13, 2026, 2:38pm UTC](https://forum.certara.com/t/pinnacle-21-community-has-expired-due-to-an-extended-period-with-no-internet-connection/1894 "2026-02-13T14:38:47Z")
Hi Leonid, You can re-install P21 Community. Kind Regards, Sergiy --- ## [Pinnacle 21 Community has expired due to an extended period with no internet](https://forum.certara.com/t/pinnacle-21-community-has-expired-due-to-an-extended-period-with-no-internet/4265)
**Author:** [@Kristina\_Levi](https://forum.certara.com/u/Kristina_Levi)\ **Replies:** 0\ **Last updated:** [June 19, 2025, 1:03pm UTC](https://forum.certara.com/t/pinnacle-21-community-has-expired-due-to-an-extended-period-with-no-internet/4265 "2025-06-19T13:03:57Z")
Hello, Pinnacle21 Community 4.1.0 fails to run from the command line giving the following message in the log: CLI.3.17::Pinnacle 21 Community has expired due to an extended period with no internet connection. Connect t… --- ## [Please adjust QSMETHOD CT2002 validation rule](https://forum.certara.com/t/please-adjust-qsmethod-ct2002-validation-rule/4225)
**Author:** [@minji.lee](https://forum.certara.com/u/minji.lee)\ **Replies:** 2\ **Last updated:** [June 5, 2025, 12:09am UTC](https://forum.certara.com/t/please-adjust-qsmethod-ct2002-validation-rule/4225 "2025-06-05T00:09:59Z")
Hi All, This is Minji. I validated SDTM with SDTM IG 3.3 configuration using P21C PMDA2411.0 engine and FDA 2405.2. A Rule ID CT2002 validation was run under Method CT for the QSMETHOD variable. It looks like QRSMTHOD… --- ## [UNII and MED-RT release versions](https://forum.certara.com/t/unii-and-med-rt-release-versions/1903)
**Author:** [@system](https://forum.certara.com/u/system)\ **Replies:** 9\ **Last updated:** [March 7, 2025, 11:39am UTC](https://forum.certara.com/t/unii-and-med-rt-release-versions/1903 "2025-03-07T11:39:56Z")
Any updates ? Is it possible to add UNII version 2022-08-30 is both P21community and P21enterprise ? --- ## [CLI fails to create report](https://forum.certara.com/t/cli-fails-to-create-report/2100)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 1\ **Last updated:** [February 20, 2025, 9:12pm UTC](https://forum.certara.com/t/cli-fails-to-create-report/2100 "2025-02-20T21:12:33Z")
Hello Steve, Thank you for the attachments. We can see the following: Caused by: net.bootstrap.api.iq.IqException: Installation qualification check Expiration date check failed for GLOBAL at net.bootstrap.api.iq.advice… --- ## [IP and URL request for whitelisting in a secure environment](https://forum.certara.com/t/ip-and-url-request-for-whitelisting-in-a-secure-environment/2086)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 3\ **Last updated:** [February 7, 2025, 8:11pm UTC](https://forum.certara.com/t/ip-and-url-request-for-whitelisting-in-a-secure-environment/2086 "2025-02-07T20:11:02Z")
Hi Ryan, Just wanted to close the loop on this as Andrew provided the necessary list to you via email and I see you confirmed receiving the email. Kind regards, Matt --- ## [General CLI exception](https://forum.certara.com/t/general-cli-exception/2097)
**Author:** [@chris.sowden](https://forum.certara.com/u/chris.sowden)\ **Replies:** 1\ **Last updated:** [February 7, 2025, 7:55pm UTC](https://forum.certara.com/t/general-cli-exception/2097 "2025-02-07T19:55:18Z")
Hi Chris, Thanks for reaching out! Can you please email DL-Pinnacle21-Community@certara.com with the full log file as well as the command you were trying to run? Our Community support team will review and get back to y… --- ## [P21 Community Version 4.1.0 WHODD Issue](https://forum.certara.com/t/p21-community-version-4-1-0-whodd-issue/2098)
**Author:** [@rsouthey](https://forum.certara.com/u/rsouthey)\ **Replies:** 1\ **Last updated:** [February 6, 2025, 7:58pm UTC](https://forum.certara.com/t/p21-community-version-4-1-0-whodd-issue/2098 "2025-02-06T19:58:07Z")
Hi Richard, At first validation, we convert the dictionary to the format digestible by the validator. This process is a combination of filtering out inactive and outdated concepts and descriptions. Also, in terms of thi… --- ## [Clarification Needed: NMPA Requirement for SAS XPORT Dataset Formats](https://forum.certara.com/t/clarification-needed-nmpa-requirement-for-sas-xport-dataset-formats/2088)
**Author:** [@chengeng.tian](https://forum.certara.com/u/chengeng.tian)\ **Replies:** 2\ **Last updated:** [December 26, 2024, 8:30pm UTC](https://forum.certara.com/t/clarification-needed-nmpa-requirement-for-sas-xport-dataset-formats/2088 "2024-12-26T20:30:20Z")
2 remarks: A. For “open” formats, there is no such thing “or above” B. SAS XPORT is not suitable for chinese language datasets, it is only suitable for US-ASCII only. CDISC now has a much better format, which is CDISC… --- ## [P21 Community v4.1.0 Unable to connect to internet](https://forum.certara.com/t/p21-community-v4-1-0-unable-to-connect-to-internet/2084)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 2\ **Last updated:** [December 3, 2024, 6:46pm UTC](https://forum.certara.com/t/p21-community-v4-1-0-unable-to-connect-to-internet/2084 "2024-12-03T18:46:00Z")
Hi Mike, Emailing Community@pinnacle21.com is not restricted to active users. Emailing via your mailing system should deliver to us without issue. I will have our team follow up with you directly instead. Kind regards, … --- ## [Pinnacle 21 Validation Loading Configuration and Engines Error](https://forum.certara.com/t/pinnacle-21-validation-loading-configuration-and-engines-error/2079)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 1\ **Last updated:** [December 2, 2024, 9:34pm UTC](https://forum.certara.com/t/pinnacle-21-validation-loading-configuration-and-engines-error/2079 "2024-12-02T21:34:17Z")
Hi Dany, If this issue does not resolve itself after reopening the application/rebooting your machine, it is possible your firewall settings could be blocking communication. For a detailed domain list that your internal… --- ## [SEND GENE-TOX define.xml validation](https://forum.certara.com/t/send-gene-tox-define-xml-validation/2078)
**Author:** [@system](https://forum.certara.com/u/system)\ **Replies:** 2\ **Last updated:** [November 26, 2024, 11:28pm UTC](https://forum.certara.com/t/send-gene-tox-define-xml-validation/2078 "2024-11-26T23:28:56Z")
Hi Nari, Thanks for posting about this. The reported false positive is due to a known issue with DD0046 where the rule reports an issue incorrectly when certain SEND versions are configured. This has been fixed as of th… --- ## [Data source is doubled when validating through CLI](https://forum.certara.com/t/data-source-is-doubled-when-validating-through-cli/2077)
**Author:** [@hitoshi.kinoshita](https://forum.certara.com/u/hitoshi.kinoshita)\ **Replies:** 1\ **Last updated:** [November 21, 2024, 7:55am UTC](https://forum.certara.com/t/data-source-is-doubled-when-validating-through-cli/2077 "2024-11-21T07:55:52Z")
Sorry, I accidentally send it midway. The command I submitted is like below: command = f’“{java}” -jar “{jar}” --engine.version=“{engine\_version}” --standard={standard} --standard.version={standard\_version} --source.sd… --- ## [pinnacle 21 community previous version](https://forum.certara.com/t/pinnacle-21-community-previous-version/2058)
**Author:** [@megan.chen2](https://forum.certara.com/u/megan.chen2)\ **Replies:** 1\ **Last updated:** [September 8, 2024, 9:00am UTC](https://forum.certara.com/t/pinnacle-21-community-previous-version/2058 "2024-09-08T09:00:02Z")
As you don’t seem to get a formal answer … See different other postings with P21 answer like: “Pinnacle 21 does not support older versions of applications to ensure correct functionality of the validator and to meet re… --- ## [Problems with your Validator installation detected which may cause inaccurate validation results](https://forum.certara.com/t/problems-with-your-validator-installation-detected-which-may-cause-inaccurate-validation-results/1460)
**Author:** [@aftab.ansari](https://forum.certara.com/u/aftab.ansari)\ **Replies:** 9\ **Last updated:** [August 22, 2024, 3:14pm UTC](https://forum.certara.com/t/problems-with-your-validator-installation-detected-which-may-cause-inaccurate-validation-results/1460 "2024-08-22T15:14:54Z")
Hi Aftab, Running validations from a Windows Server is possible, however, it was not the intention of the Community application and we do not guarantee the results of such validation. Community 3.0.2 is designed to be i… --- ## [CLI fails with warning messages](https://forum.certara.com/t/cli-fails-with-warning-messages/1350)
**Author:** [@rdmcneive](https://forum.certara.com/u/rdmcneive)\ **Replies:** 7\ **Last updated:** [August 7, 2024, 12:55pm UTC](https://forum.certara.com/t/cli-fails-with-warning-messages/1350 "2024-08-07T12:55:59Z")
Hi Ryan, It looks like either --source.adam or --source.sdtm is pointing to a non-existing directory or directory that cannot be accessed by your user. Thanks, Philipp Strigunov --- ## [P21C v4.1.0.](https://forum.certara.com/t/p21c-v4-1-0/2029)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 1\ **Last updated:** [June 20, 2024, 3:06pm UTC](https://forum.certara.com/t/p21c-v4-1-0/2029 "2024-06-20T15:06:05Z")
Hello Yueyan, What Engine and Standard did you use to Validate? If you go to Help \> Show App Change Log, the below bug fix was included in 4.1.0: “Removed Severity in NMPA validation reports (bug fix)” Kind regards, M… --- ## [Validator has the issue "Loading engines and configurations"](https://forum.certara.com/t/validator-has-the-issue-loading-engines-and-configurations/2026)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 1\ **Last updated:** [June 14, 2024, 1:41pm UTC](https://forum.certara.com/t/validator-has-the-issue-loading-engines-and-configurations/2026 "2024-06-14T13:41:50Z")
Hello Jiurong, I have replied to your email sent to community@pinnacle21.com with further questions. I was unable to reproduce this locally. Does this constantly occur each time you open the application? Are you curre… --- ## [About P21C v4.1.0](https://forum.certara.com/t/about-p21c-v4-1-0/2021)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 7\ **Last updated:** [June 12, 2024, 1:41pm UTC](https://forum.certara.com/t/about-p21c-v4-1-0/2021 "2024-06-12T13:41:08Z")
Hi MinJi, Thank you for posting. The images uploaded were removed by the system for security purposes. Can you please attach the files again? You can also send the images to community@pinnacle21.com for review and I can… --- ## [Validator report not validating individual datasets.](https://forum.certara.com/t/validator-report-not-validating-individual-datasets/2022)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 3\ **Last updated:** [June 10, 2024, 1:38pm UTC](https://forum.certara.com/t/validator-report-not-validating-individual-datasets/2022 "2024-06-10T13:38:13Z")
Hello Paul, Thank you for attaching the log file. If you have other xpt files, does the same issue occur with those? What Standard and engine are you validating with? Kind regards, Matt --- ## [fail to import define from xlsx](https://forum.certara.com/t/fail-to-import-define-from-xlsx/2013)
**Author:** [@zhongqing.he](https://forum.certara.com/u/zhongqing.he)\ **Replies:** 4\ **Last updated:** [May 30, 2024, 2:10pm UTC](https://forum.certara.com/t/fail-to-import-define-from-xlsx/2013 "2024-05-30T14:10:51Z")
“Internal error” (the garbage can of error messages …). That can be anything … Anything in the log file that gives more information? BTW, there is also a lot of GUI-based, very user-friendly, software available on the … --- ## [Controlled Terminology Version](https://forum.certara.com/t/controlled-terminology-version/1992)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 1\ **Last updated:** [February 9, 2024, 2:40pm UTC](https://forum.certara.com/t/controlled-terminology-version/1992 "2024-02-09T14:40:59Z")
Hi Vanessa, As indicated via our email communication, the CT (2023-12-15) is now available within Community. Kind regards, Matt --- ## [CLI Define Spec Change Lengths](https://forum.certara.com/t/cli-define-spec-change-lengths/1501)
**Author:** [@colm.smyth](https://forum.certara.com/u/colm.smyth)\ **Replies:** 3\ **Last updated:** [February 2, 2024, 7:07pm UTC](https://forum.certara.com/t/cli-define-spec-change-lengths/1501 "2024-02-02T19:07:55Z")
Hi Colm, $40 looks like a Format value. Could you please check the Length and Format for this variable? If you have Length = 45 and Format = $40, Define spec generator will take 45 as Length. Thanks, Philipp --- ## [WHODD config modified by Pinnacle 21 Community 4.0.2/CLI 1.0.7?](https://forum.certara.com/t/whodd-config-modified-by-pinnacle-21-community-4-0-2-cli-1-0-7/1990)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 5\ **Last updated:** [January 5, 2024, 3:46pm UTC](https://forum.certara.com/t/whodd-config-modified-by-pinnacle-21-community-4-0-2-cli-1-0-7/1990 "2024-01-05T15:46:23Z")
Hello Alex, At first validation, we convert the dictionary to the format digestible by the validator. During this process, the original file will go into the “original” folder. Kind regards, Matt --- ## [Invalid Standard Version value '3.1.1' for 'SEND-IG'](https://forum.certara.com/t/invalid-standard-version-value-3-1-1-for-send-ig/1902)
**Author:** [@federico.agostinis](https://forum.certara.com/u/federico.agostinis)\ **Replies:** 4\ **Last updated:** [December 19, 2023, 6:13am UTC](https://forum.certara.com/t/invalid-standard-version-value-3-1-1-for-send-ig/1902 "2023-12-19T06:13:22Z")
It’s a bit complicated to explain here, but if you contact me by e-mail (address easy to find), I can explain you how to overcome this problem. [Next page](https://forum.certara.com/c/pinnacle21/support/troubleshooting-and-problems/19.md?page=1)