# Troubleshooting and Problems **URL:** https://forum.certara.com/c/pinnacle21/support/troubleshooting-and-problems/19.md?page=1 [Latest](https://forum.certara.com/latest.md) · [Categories](https://forum.certara.com/categories.md) · [Tags](https://forum.certara.com/tags.md) **Page:** 2 --- ## [Pinnacle 21 Community has expired due to an extended period with no internet connection](https://forum.certara.com/t/pinnacle-21-community-has-expired-due-to-an-extended-period-with-no-internet-connection/1983)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 2\ **Last updated:** [December 8, 2023, 3:32pm UTC](https://forum.certara.com/t/pinnacle-21-community-has-expired-due-to-an-extended-period-with-no-internet-connection/1983 "2023-12-08T15:32:19Z")
Hello Sylvain, We received your email as well related to the same issue. There have been a few similar reports of this issue and re-installing not resolving the issue. Our team is looking into this and I will follow up … --- ## [Pinnacle 21 Community has expired due to an extended period with no internet connection - again](https://forum.certara.com/t/pinnacle-21-community-has-expired-due-to-an-extended-period-with-no-internet-connection-again/1982)
**Author:** [@lz](https://forum.certara.com/u/lz)\ **Replies:** 1\ **Last updated:** [November 25, 2023, 8:20am UTC](https://forum.certara.com/t/pinnacle-21-community-has-expired-due-to-an-extended-period-with-no-internet-connection-again/1982 "2023-11-25T08:20:49Z")
Hi Leonid, as you keep getting no answer from P21… You can always contact me in order to help you clearing this problem. My e-mail address is easy to find out. --- ## [Uh oh, a serious error has occurred...](https://forum.certara.com/t/uh-oh-a-serious-error-has-occurred/1981)
**Author:** [@wang.chuang](https://forum.certara.com/u/wang.chuang)\ **Replies:** 0\ **Last updated:** [November 16, 2023, 2:19am UTC](https://forum.certara.com/t/uh-oh-a-serious-error-has-occurred/1981 "2023-11-16T02:19:12Z")
I Encounter this problem when start my pinnacle21. specified as the follow: To ensure proper functionality, the application must be restarted. We apologize for the inconvenience, and would like to prevent this from ha… --- ## [Uh Oh, A serious error has occurred.....](https://forum.certara.com/t/uh-oh-a-serious-error-has-occurred/1960)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 2\ **Last updated:** [November 16, 2023, 1:48am UTC](https://forum.certara.com/t/uh-oh-a-serious-error-has-occurred/1960 "2023-11-16T01:48:55Z")
Hello Harshil. You can elect to send the bug report to our team to review the exception hit using the ‘Send Bug Report’ button. Additionally, the log file found at Help \> Show Log File may provide some information. Kin… --- ## [Java version used by P21C v4.0.2](https://forum.certara.com/t/java-version-used-by-p21c-v4-0-2/1980)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 1\ **Last updated:** [November 1, 2023, 1:55pm UTC](https://forum.certara.com/t/java-version-used-by-p21c-v4-0-2/1980 "2023-11-01T13:55:22Z")
Hi Nancy, This information can be found by opening the Community application and selecting Help \> Show App Changelog. Pinnacle 21 Community version 4.0.2 (released 16-May-2023) General Updated the version of bundled… --- ## [Validator not working-showing Loading engines and Configuration](https://forum.certara.com/t/validator-not-working-showing-loading-engines-and-configuration/1975)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 1\ **Last updated:** [October 25, 2023, 2:39pm UTC](https://forum.certara.com/t/validator-not-working-showing-loading-engines-and-configuration/1975 "2023-10-25T14:39:21Z")
Hello Robin, This is occasionally seen when there are firewall rules in place on the machine, or sometimes when the files are on a network drive. If the installation was done on the C: drive, feel free to email communit… --- ## [No internet connection for Pinnacle 21 Community.](https://forum.certara.com/t/no-internet-connection-for-pinnacle-21-community/1974)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 1\ **Last updated:** [October 25, 2023, 2:38pm UTC](https://forum.certara.com/t/no-internet-connection-for-pinnacle-21-community/1974 "2023-10-25T14:38:50Z")
Hello Jongwon, This is often seen when there are firewall rules in place on the machine. To ensure firewall restrictions are not the cause, feel free to email community@pinnacle21.com so that we can provide you with a l… --- ## [Uh Oh error](https://forum.certara.com/t/uh-oh-error/1973)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 1\ **Last updated:** [October 19, 2023, 6:24pm UTC](https://forum.certara.com/t/uh-oh-error/1973 "2023-10-19T18:24:54Z")
Hi David, This is occasionally seen when there are firewall rules in place on the machine, or sometimes when the files are on a network drive. If the installation was done on the C: drive, feel free to email community@p… --- ## [FDA engine 2304.0 not available on Community](https://forum.certara.com/t/fda-engine-2304-0-not-available-on-community/1940)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 2\ **Last updated:** [September 13, 2023, 6:38pm UTC](https://forum.certara.com/t/fda-engine-2304-0-not-available-on-community/1940 "2023-09-13T18:38:15Z")
Hello Thierry, Our team anticipates making the latest engine build available for Community in the coming weeks. This was touched on in a separate forum post; Update Frequency | Pinnacle 21. Kind regards, Matt --- ## [Invalid TSVAL value for PCLAS. TSVALCD = "N0000193912"](https://forum.certara.com/t/invalid-tsval-value-for-pclas-tsvalcd-n0000193912/1962)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 5\ **Last updated:** [September 5, 2023, 3:49pm UTC](https://forum.certara.com/t/invalid-tsval-value-for-pclas-tsvalcd-n0000193912/1962 "2023-09-05T15:49:11Z")
Hello Rasmus, MED-RT is the successor to NDF-RT so the article still applies based on the most recent version of the FDA TCG section 6.5.1.1 The rule checks are only considering term values that are of the following … --- ## [Incorrect message "Invalid Data Type for --DTC/--DUR variable"](https://forum.certara.com/t/incorrect-message-invalid-data-type-for-dtc-dur-variable/1958)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 1\ **Last updated:** [August 9, 2023, 4:04pm UTC](https://forum.certara.com/t/incorrect-message-invalid-data-type-for-dtc-dur-variable/1958 "2023-08-09T16:04:16Z")
Hi Thierry, I believe this post is regarding P21 Enterprise. I will follow up with you via our Enterprise Support Portal with additional information. Kind regards, Matt --- ## [Could you please check if PMDA 2211.0 engine with SDTM-IG 3.3 (PMDA) validation rule dose not validate define.xml v2.1?](https://forum.certara.com/t/could-you-please-check-if-pmda-2211-0-engine-with-sdtm-ig-3-3-pmda-validation-rule-dose-not-validate-define-xml-v2-1/1952)
**Author:** [@minji.lee](https://forum.certara.com/u/minji.lee)\ **Replies:** 2\ **Last updated:** [July 21, 2023, 3:02am UTC](https://forum.certara.com/t/could-you-please-check-if-pmda-2211-0-engine-with-sdtm-ig-3-3-pmda-validation-rule-dose-not-validate-define-xml-v2-1/1952 "2023-07-21T03:02:55Z")
Reason could be that PMDA does not formally accept Define-XML 2.1 yet, but according to Yuki Ando of PMDA, this will change soon. If so, it looks as you are let down if you are already preparing a PMDA submission in the… --- ## [Pinnacle 21 community in mac loading engines and validators](https://forum.certara.com/t/pinnacle-21-community-in-mac-loading-engines-and-validators/1908)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 8\ **Last updated:** [May 16, 2023, 8:48pm UTC](https://forum.certara.com/t/pinnacle-21-community-in-mac-loading-engines-and-validators/1908 "2023-05-16T20:48:42Z")
Hi JJ, This is an issue with the newer MacOS releases and Community. Our team is aware of the issue and working on a fix for future versions of Community. Kind regards, Matt --- ## [P21 Community 4.0.1 CLI 1.0.6 Windows 11 Compatibilty](https://forum.certara.com/t/p21-community-4-0-1-cli-1-0-6-windows-11-compatibilty/1880)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 6\ **Last updated:** [April 17, 2023, 3:36pm UTC](https://forum.certara.com/t/p21-community-4-0-1-cli-1-0-6-windows-11-compatibilty/1880 "2023-04-17T15:36:18Z")
Hello Jeroen, Thank you for including a snippet of the logging. Could you please attach the full log file for further review? You can also email us at community@pinnacle21.com. Kind regards, Matt --- ## [Error Code 61](https://forum.certara.com/t/error-code-61/1898)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 13\ **Last updated:** [February 8, 2023, 2:41pm UTC](https://forum.certara.com/t/error-code-61/1898 "2023-02-08T14:41:29Z")
Hello Diego, Does the same issue occur if you uninstall and install the latest release, 4.0.1? Link for the download: https://www.pinnacle21.com/downloads Kind regards, Matt --- ## [Offline Use (IP and URL request)](https://forum.certara.com/t/offline-use-ip-and-url-request/1703)
**Author:** [@dmason](https://forum.certara.com/u/dmason)\ **Replies:** 5\ **Last updated:** [January 31, 2023, 2:52pm UTC](https://forum.certara.com/t/offline-use-ip-and-url-request/1703 "2023-01-31T14:52:07Z")
Hello Darryl, We are working on consolidation of the app traffic to use just several static IP addresses for easier whitelisting. It will be included in one of our next updates. To resolve firewall issues in the curren… --- ## [CLI cannot use 2204.1 engine](https://forum.certara.com/t/cli-cannot-use-2204-1-engine/1888)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 2\ **Last updated:** [November 16, 2022, 9:42am UTC](https://forum.certara.com/t/cli-cannot-use-2204-1-engine/1888 "2022-11-16T09:42:17Z")
Hi Alex, If you are running CLI from C:\\Program Files (x86)\\Pinnacle 21 Community\\resources\\app.asar.unpacked\\components\\lib, this should not be done. On our page https://www.pinnacle21.com/projects/validator/community-… --- ## [My SEND CT wasn't automatic update to 2022-09-30 since it was Release on 30 September 2022.](https://forum.certara.com/t/my-send-ct-wasnt-automatic-update-to-2022-09-30-since-it-was-release-on-30-september-2022/1885)
**Author:** [@Sergiy](https://forum.certara.com/u/Sergiy)\ **Replies:** 1\ **Last updated:** [November 8, 2022, 9:09pm UTC](https://forum.certara.com/t/my-send-ct-wasnt-automatic-update-to-2022-09-30-since-it-was-release-on-30-september-2022/1885 "2022-11-08T21:09:59Z")
Hi Wei Hao, Sorry for delay with availability of new version of CDISC CT. It will be updated soon. Kind Regards, Sergiy --- ## [Exception: CLI.3.11::Failed processing client task::Failed processing client task: Process error.](https://forum.certara.com/t/exception-cli-3-11-failed-processing-client-task-failed-processing-client-task-process-error/1884)
**Author:** [@hoberoi](https://forum.certara.com/u/hoberoi)\ **Replies:** 0\ **Last updated:** [November 2, 2022, 10:20pm UTC](https://forum.certara.com/t/exception-cli-3-11-failed-processing-client-task-failed-processing-client-task-process-error/1884 "2022-11-02T22:20:53Z")
We are getting an error when trying to validate using the CLI - log is attached. --- ## [Latest P21 Community 4.0.1 CLI 1.0.6 cannot validate define alone](https://forum.certara.com/t/latest-p21-community-4-0-1-cli-1-0-6-cannot-validate-define-alone/1877)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 3\ **Last updated:** [November 2, 2022, 1:33pm UTC](https://forum.certara.com/t/latest-p21-community-4-0-1-cli-1-0-6-cannot-validate-define-alone/1877 "2022-11-02T13:33:06Z")
Hello Alex, The reason the validation may be failing is due to the incompatible FDA 1903.1 engine parameter. If this is updated to FDA 2204.1 or FDA 2010.1, with real paths for --source.define and --report, are you able… --- ## [Internet connection issue](https://forum.certara.com/t/internet-connection-issue/1879)
**Author:** [@federico.agostinis](https://forum.certara.com/u/federico.agostinis)\ **Replies:** 6\ **Last updated:** [October 28, 2022, 7:17pm UTC](https://forum.certara.com/t/internet-connection-issue/1879 "2022-10-28T19:17:01Z")
We are encountering the same internet connection issue here (only with the CLI), also starting this morning. Log feedback: ERROR n.pinnacle21.oce.utils.ProcessUtils - CLI.4.21::No internet connection::Internet connecti… --- ## [macOS Monterey Loading engines and configurations (Pinnacle 21 Community-4.0.1)](https://forum.certara.com/t/macos-monterey-loading-engines-and-configurations-pinnacle-21-community-4-0-1/1834)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 4\ **Last updated:** [September 13, 2022, 5:26pm UTC](https://forum.certara.com/t/macos-monterey-loading-engines-and-configurations-pinnacle-21-community-4-0-1/1834 "2022-09-13T17:26:29Z")
Hi Biao, Could you please provide the log file for us to review? This can be found via Help \> Show Log File. Feel free to attach to the thread or email us at community@pinnacle21.com. Also, is this Mac an M1? Kind rega… --- ## ["Failed - No File" message when trying to download "SDTM Terminology 2020-12-18.odm.xml (6.9 MB)" from "CDISC Terminology for Validation" page](https://forum.certara.com/t/failed-no-file-message-when-trying-to-download-sdtm-terminology-2020-12-18-odm-xml-6-9-mb-from-cdisc-terminology-for-validation-page/1866)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 2\ **Last updated:** [September 7, 2022, 1:14pm UTC](https://forum.certara.com/t/failed-no-file-message-when-trying-to-download-sdtm-terminology-2020-12-18-odm-xml-6-9-mb-from-cdisc-terminology-for-validation-page/1866 "2022-09-07T13:14:36Z")
Hi Larry, Can I ask which version you are on? As the page indicates, those terminologies are compatible with Community versions 2.1.3 and 2.2.0 only. They are not compatible with Community 3.0.0 or greater. If you are o… --- ## [Occurrence of blank column under "Severity" in validation report](https://forum.certara.com/t/occurrence-of-blank-column-under-severity-in-validation-report/1588)
**Author:** [@Sergiy](https://forum.certara.com/u/Sergiy)\ **Replies:** 9\ **Last updated:** [September 7, 2022, 1:09pm UTC](https://forum.certara.com/t/occurrence-of-blank-column-under-severity-in-validation-report/1588 "2022-09-07T13:09:38Z")
Hi Rajesh, A while ago, FDA stopped using Severity for their validation rules. They concern that some users ignore Warnings. However, all validation issues are important. That’s why now you can see only FDA Reject Sever… --- ## [Pinnacle 21 Community 3.0.2 missing NDF-RT version](https://forum.certara.com/t/pinnacle-21-community-3-0-2-missing-ndf-rt-version/1479)
**Author:** [@Sergiy](https://forum.certara.com/u/Sergiy)\ **Replies:** 4\ **Last updated:** [July 21, 2022, 6:58am UTC](https://forum.certara.com/t/pinnacle-21-community-3-0-2-missing-ndf-rt-version/1479 "2022-07-21T06:58:27Z")
Hi Amanda, Could you explain why 2016-10-03 version can not work for your case? NDF-RT dictionary have ~10 releases per year. So, we limited number of published versions for better usability. We thought that it’s not a… --- ## [Query regarding P21 update from older to newer version](https://forum.certara.com/t/query-regarding-p21-update-from-older-to-newer-version/1839)
**Author:** [@Sergiy](https://forum.certara.com/u/Sergiy)\ **Replies:** 1\ **Last updated:** [June 30, 2022, 7:50pm UTC](https://forum.certara.com/t/query-regarding-p21-update-from-older-to-newer-version/1839 "2022-06-30T19:50:12Z")
Hi Prakash, P21 validation is driven by specific version of Validation Engine (e.g., PMDA 1810.3), not by version of Application (e.g., 4.0.1). We do not recommend use of outdated version of validation for upcoming sub… --- ## [How to Turn off Auto Update in Pinnacle 21](https://forum.certara.com/t/how-to-turn-off-auto-update-in-pinnacle-21/1840)
**Author:** [@Sergiy](https://forum.certara.com/u/Sergiy)\ **Replies:** 1\ **Last updated:** [June 30, 2022, 7:42pm UTC](https://forum.certara.com/t/how-to-turn-off-auto-update-in-pinnacle-21/1840 "2022-06-30T19:42:21Z")
Hi Balamurugan, You cannot turn off Auto-Update option. It was done on purpose to ensure that users do not utilize outdated and not applicable versions of validator for regulatory submissions. Your requested case is an… --- ## [CLI 4.7 no longer working](https://forum.certara.com/t/cli-4-7-no-longer-working/1838)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 1\ **Last updated:** [June 23, 2022, 1:39pm UTC](https://forum.certara.com/t/cli-4-7-no-longer-working/1838 "2022-06-23T13:39:39Z")
Hello Elisa, I see you have listed –engine.version=2204.0. Could you try –engine.version=" 2204.0"? For example, –engine.version=“FDA 2204.0”. A similar question was recently raised in another post Kind regards, Matt … --- ## [Creating CSV with Pinnacle 21 C 4.0.1](https://forum.certara.com/t/creating-csv-with-pinnacle-21-c-4-0-1/1835)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 3\ **Last updated:** [June 22, 2022, 9:34pm UTC](https://forum.certara.com/t/creating-csv-with-pinnacle-21-c-4-0-1/1835 "2022-06-22T21:34:23Z")
Hello Eszter, Validation Reports can only be generated as XLSX formatted files. Kind regards, Matt --- ## [Pinnacle21 Community 4.0.0 CLI: CLI.4.21::No internet connection](https://forum.certara.com/t/pinnacle21-community-4-0-0-cli-cli-4-21-no-internet-connection/1826)
**Author:** [@Matt\_Myers](https://forum.certara.com/u/Matt_Myers)\ **Replies:** 5\ **Last updated:** [June 8, 2022, 3:50pm UTC](https://forum.certara.com/t/pinnacle21-community-4-0-0-cli-cli-4-21-no-internet-connection/1826 "2022-06-08T15:50:03Z")
Hello Leonid, To begin, I will focus on the issue of the CLI failing. Can you please provide the full log file for us to review? You may also send this to Community@pinnacle21.com. Also, from our other conversation, wer… [Previous page](https://forum.certara.com/c/pinnacle21/support/troubleshooting-and-problems/19.md) [Next page](https://forum.certara.com/c/pinnacle21/support/troubleshooting-and-problems/19.md?page=2)