# Count mismatch in Error while running Pinnacle

**URL:** <https://forum.certara.com/t/count-mismatch-in-error-while-running-pinnacle/1574>\
**Category:** ADaM\
**Created:** [September 2, 2020, 4:45am UTC](https://forum.certara.com/t/count-mismatch-in-error-while-running-pinnacle/1574 "2020-09-02T04:45:38Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Sergiy](https://sea1.discourse-cdn.com/certara/user_avatar/forum.certara.com/sergiy/32/2553_2.png) [@Sergiy](https://forum.certara.com/u/Sergiy)\
**Post date:** [September 2, 2020, 2:51pm UTC](https://forum.certara.com/t/count-mismatch-in-error-while-running-pinnacle/1574/1 "2020-09-02T14:51:59Z")

</div>

Hi Karan,

Could you provide more details?

Thank you,  
Sergiy

---

<div class="post-metadata">

**Author:** ![karan.modi](https://avatars.discourse-cdn.com/v4/letter/k/13edae/32.png) [@karan.modi](https://forum.certara.com/u/karan.modi)\
**Post date:** [September 3, 2020, 7:06am UTC](https://forum.certara.com/t/count-mismatch-in-error-while-running-pinnacle/1574/2 "2020-09-03T07:06:15Z")

</div>

Hi Sergiy,

we made a run P21 on AE Adam and found different count each time while running P21.

Example:

ADAE

**Issue Summary sheet** – CT2001 AEACN value not found in ‘Action Taken with Study Treatment’ non-extensible codelist Error 31

**Detail–** we are getting count 30 only for the same query, it should be 31.

and if i am running next time then again count will change.

Thanks,

Karan

---

<div class="post-metadata">

**Author:** ![pstrigunov](https://sea1.discourse-cdn.com/certara/user_avatar/forum.certara.com/pstrigunov/32/255_2.png) [@pstrigunov](https://forum.certara.com/u/pstrigunov)\
**Post date:** [October 1, 2020, 9:24pm UTC](https://forum.certara.com/t/count-mismatch-in-error-while-running-pinnacle/1574/3 "2020-10-01T21:24:37Z")

</div>

Hi Karan,

We have recently released Community 3.1.0 update that includes a fix for the bug with inconsistent issue counts.

Could you please check again? Please let us know if the problem persists.

Thanks,

Philipp

---

<div class="post-metadata">

**Author:** ![tristan.denness](https://avatars.discourse-cdn.com/v4/letter/t/e19adc/32.png) [@tristan.denness](https://forum.certara.com/u/tristan.denness)\
**Post date:** [August 9, 2022, 4:59pm UTC](https://forum.certara.com/t/count-mismatch-in-error-while-running-pinnacle/1574/4 "2022-08-09T16:59:19Z")

</div>

Hi Sergiy,

We are still seeing this in v4.0.1 Community. Running a check against the observation count of the input datasets reveals some records not being read into P21. We find that multiple runs are needed to get a report which is complete.

Kind regards,

---

<div class="post-metadata">

**Author:** ![karan.modi](https://avatars.discourse-cdn.com/v4/letter/k/13edae/32.png) [@karan.modi](https://forum.certara.com/u/karan.modi)\
**Post date:** [September 2, 2020, 4:45am UTC](https://forum.certara.com/t/count-mismatch-in-error-while-running-pinnacle/1574/5 "2020-09-02T04:45:38Z")

</div>

Hi Team,

we are trying to run Pinnacle on ADaM data set and each time we are getting different count for same error and also counts are not matching between “issue summary” and “Details”.

Thanks,

Karan