# Pinnacle 21 Community.exe starts to unzip but doesnt go any further

**URL:** <https://forum.certara.com/t/pinnacle-21-community-exe-starts-to-unzip-but-doesnt-go-any-further/1107>\
**Category:** Troubleshooting and Problems\
**Created:** [March 26, 2017, 12:21am UTC](https://forum.certara.com/t/pinnacle-21-community-exe-starts-to-unzip-but-doesnt-go-any-further/1107 "2017-03-26T00:21:37Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Sergiy](https://sea1.discourse-cdn.com/certara/user_avatar/forum.certara.com/sergiy/32/2553_2.png) [@Sergiy](https://forum.certara.com/u/Sergiy)\
**Post date:** [March 27, 2017, 1:01am UTC](https://forum.certara.com/t/pinnacle-21-community-exe-starts-to-unzip-but-doesnt-go-any-further/1107/1 "2017-03-27T01:01:40Z")

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Hi Doug,

It may be due to security settings on your computer or network. Try to move P21C files folder to either My Documents or USB drive.

Regards,

Sergiy

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**Author:** ![Doug\_Z](https://avatars.discourse-cdn.com/v4/letter/d/c5a1d2/32.png) [@Doug\_Z](https://forum.certara.com/u/Doug_Z)\
**Post date:** [March 26, 2017, 12:21am UTC](https://forum.certara.com/t/pinnacle-21-community-exe-starts-to-unzip-but-doesnt-go-any-further/1107/2 "2017-03-26T00:21:37Z")

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Downloaded Pinnacle 21 and unzipped to see Pinnacle 21 Community.exe file. Double-clicked on it and it seems to do something for a moment but apparently doesn’t install.