Problems with your Validator installation detected which may cause inaccurate validation results

[pstrigunov]

Hi Aftab,

Running validations from a Windows Server is possible, however, it was not the intention of the Community application and we do not guarantee the results of such validation. Community 3.0.2 is designed to be installed on each users’ individual machine and works best when installed in this way.

As you’ve seen, validations from a Windows server will be successful but will produce an Unsupported OS warning. Note that this does not necessarily mean there was anything wrong with the validation or the results produced, only that we don’t recommend using such a validation for submission to regulatory bodies.

We are working on bringing full support for server-based multi-user installations. It will be part of next major Community update.

Thanks,

Philipp

[aftab.ansari]

Hi Philipp,

Does your explanation apply to Pinnacle Version: 2.2.0 as well?

[Sergiy]

Hi Aftab,

Community 2.2.0 does not have this diagnostics functionality and does not produce this report.

Kind Regards,

Sergiy

[aftab.ansari]

Hi Philip,

But the snapshot provided is of version 2.2.0. Does that mean it will produce an Unsupported OS warning.

And the developers are getting the error when they use that.

[pstrigunov]

Hi Aftab,

The screenshot that you’ve attached is certainly from Community 3.0. Older versions didn’t have 1903.1 engine and didn’t fire OS checks.

Community versions 3.0.0 - 3.0.2 will show these OS checks on Windows Server, which is intended behavior, as mentioned earlier.

Thanks,

Philipp

[juliet.fulmer]

I am curious to know what solution is available to solve the Unsupported OS used due to the validator installation. I see the post suggesting their will be a fix, but was not able to find the fix. Any guidance is welcome.

[Matt_Myers]

Hello Juilet,

What OS are you currently running where the validation report shows the unsupported OS?

Thanks,

Matt

[juliet.fulmer]

Matt,

OS:

windows: Windows server 2008 R2 enterprise

System: 64-bit operating system

*Note- the system previously was able to handle P21 Community version 2.2.0,

Thanks!

[system]

Hi,

I think I understand the issue and redownloaded Pinnacle 21 several times on my C drive but I will get this message. How best can I resolve this issue to create a SDTM compliance report after uloading my SAS xpt files?

Thanks,

Sunil Gupta

[aftab.ansari]

Hi Support,

Developers using Pinnacle Version: 2.2.0 are seeing the below error(also attached the snapshot) and displays a dialog box with the warning “Unsupported OS used”.

Problems with your Validator installation detected which may cause inaccurate validation results

Could you please point to a solution to fix this.

OS Version: Windows Server 2012 R2 Standard

Regards,