Validator Broken - Loading Engines and Configurations

Pinnacle 21 Support Troubleshooting and Problems
1

Thank you for your question.

Can you tell us about the firewall and network proxy configurations on the machine that receives this error?

2

Hello,

I am running 3.0.2 of P21 Community on Windows 10. The validator screen spins continuously with a message stating loading engines and configurations.

Here is a copy of the log:

2020-07-21 10:48:38 [main] ERROR net.bootstrap.utils.S3Loader - Failed to download file: /keys/cli_key
2020-07-21 10:48:38 [RxIoScheduler-2] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/engine/engines.json
2020-07-21 10:48:39 [main] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources.json
2020-07-21 10:48:39 [RxIoScheduler-3] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources.json
2020-07-21 10:48:39 [RxIoScheduler-4] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/engine/engines.json
2020-07-21 10:48:41 [RxIoScheduler-3] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources.json
2020-07-21 10:48:41 [RxIoScheduler-4] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources.json
[2020-07-21T14:48:42.434Z] [error] unable to get local issuer certificate
2020-07-21 10:56:56 [main] ERROR net.bootstrap.utils.S3Loader - Failed to download file: /keys/cli_key
2020-07-21 10:56:57 [RxIoScheduler-5] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources.json
2020-07-21 10:56:57 [RxIoScheduler-6] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/engine/engines.json
2020-07-21 10:56:58 [RxIoScheduler-6] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources.json
2020-07-21 10:56:58 [RxIoScheduler-5] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources.json
2020-07-21 11:00:52 [RxIoScheduler-2] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/engine/engines.json
2020-07-21 11:00:52 [main] ERROR net.bootstrap.utils.S3Loader - Failed to download file: /keys/cli_key
2020-07-21 11:00:54 [RxIoScheduler-2] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources.json
2020-07-21 11:00:54 [RxIoScheduler-3] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/engine/engines.json
2020-07-21 11:00:54 [main] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources.json
2020-07-21 11:00:58 [RxIoScheduler-4] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources.json
2020-07-21 11:00:58 [RxIoScheduler-3] ERROR net.bootstrap.utils.S3Loader - Failed to download file: release/resources.json
[2020-07-21T15:00:59.704Z] [error] unable to get local issuer certificate

I am behind a company VPN.

Thank you.