Pinnacle21 Community v3.0.x install: Automatic updates and password retention policy

Pinnacle 21 Support Troubleshooting and Problems
1

Hello Ajay,

There is no password retention or account self-deactivation policy for Pinnacle ID.

Community validator will become inactive though if the app stays offline for more than half a year.

We recommend using the latest version of the Community app. Community updates automatically when it’s online and there is a new version released.

Validation results (rules firing) are consistent across different versions of the app using the same engine version.

The rest of the app behavior can be affected only by improvements and bug fixes that are reflected in our release notes.

Latest CTs are available for all version users that are online with connected Pinnacle ID. You don’t need to log on Pinnacle21 website, just log in through the app wizard. If you skipped PinnacleID creation during the installation process, you can get back there and create one using the Preferences - Pinnacle ID - Setup your Pinnacle ID.

Thanks,

Philipp

2

Hi There,

We are working on Pinnacle21 Community v3.0.x install in our place and need some guidance. I see that in order to get new CT we need to login on Pinnacle21 website. Please see below my questions.

  1. Wondering if user can use generic account e.g. gmail etc or need to have company email? What is the password retention policy for Pinnacle21.com account e.g. need to change in 90 days? what happen if account is inactive for extended period of time?

  2. Is there a way to stop automatic update and still able to get the latest CTs?

Any guidance will be helpful!

Thanks

Ajay Gupta